Reservation contract terms and conditions.
Terminology:
Client = Renter of the property
Center City Flats (aka CCF) = Company renting the property to the Renter
Reservation = Booking
Parties = Client and Center City Flats
Client’s group = others that will reside at property
Duration:
The rental period is determined by the present contract and the dates that are reserved and paid for.
Check-in starts from 3pm, check-out before 11am. In case of late check-out, an additional night will be charged.
Early check-in or Late check-out is not a guarantee unless paid for.
Terms of Sales
BOOKING CONDITIONS:
This booking is made with Center City Flats and the client.
The booking will be confirmed when Center City Flats has received the entire payment.
a. DEPOSIT
A deposit of 100% of the rental price must be paid. No contract with us will exist until we have received the full rental amount for the dates requested in the reservation, and have subsequently confirmed your booking. Any changes of the amount of the deposit collected is solely decided by Center City Flats and does not change any of the other conditions in this contract.
b. PAYMENT OF THE BALANCE
In the event that there is a balance due, the balance of the payment must be paid at least 30 days before the reservation check-in date. If Center City Flats does not receive the balance by the due date, Center City Flats shall be entitled to cancel the booking, make a claim for any cancellation charges, and to keep the deposit. This means the deposit is Non-Refundable. For reservations made within 30 days of check-in date, you will be required to pay the full cost of the reservation and this will be non-refundable.
c. CANCELLATION BY THE CLIENT
It is agreed between the parties that should you wish to cancel all or any part of its reservation, or that the reservation is cancelled by Center City Flats due to non-payment by Renter, then, Center City Flats shall be entitled to the following percentage of the rental cost:
If cancelled:
• 31 days or more before check-in date: 25% of reservation amount is retained by CCF
• 30 days or less prior to check-in date: 100% of reservation amount is retained by CCF
Cancellations must be received in writing e-mail to centercityflats@gmail.com
No-shows, late arrivals, changes in number of people in the Client’s group after arrival and early departures are not permitted without written confirmation from CCF and the reservation may be cancelled by CCF without refund to the Client.
Any third party reservations made on your behalf by Center City Flats are not covered in the above policy, each company will operate on their own terms and conditions. However, you, as the guest and client of the property of CCF, you are still bound by the terms and conditions of behavior and actions at the apartment, and therefore CCF can cancel without refund your reservation if you violate any of the terms and conditions in this contract.
d. ALTERATIONS OR CANCELLATIONS BY Center City Flats.
Though it is unlikely but in the instance that Center City Flats will have to make any changes to confirmed arrangements due to reasons beyond our control Center City Flats will advise you at the earliest possible date. If Center City Flats is unable to provide you with the property you have reserved, Center City Flats reserves the right to transfer your party to a similar apartment or we may provide you a refund if we are unable to provide you another accommodation.
2.0. ACCOMMODATION CHANGES DURING STAY
Accommodation changes while the Client during the dates of the reservation are not permitted except for a justifiable cause such as a failure in utilities (gas, electricity, water) for longer than 24 hours in the accommodation. All of these changes are made at Center City Flats best judgment. If the failure of utilities happens due to events beyond the control of CCF, CCF will make every attempt to relocate Client. In the event relocation is not possible then a refund for the dates that were not used by the Client may be issued by CCF.
2.2. ACCOMMODATION OCCUPANCY
The total number of bedrooms rented and persons allowed in the property at any one time is restricted to the number of persons and rooms scheduled and paid for, usually based on 2 persons per bedroom. The number of persons staying at the property may also be considered that which has been expressed in any correspondence between Client and CCF. Should a group misrepresent themselves, they will be required to pay for the extra persons immediately, or shall vacate the accommodation without refund. Exceptions may be made only for infants if sleeping in a baby crib and not occupying one of the property’s beds.
2.3. SECURITY DEPOSIT/DAMAGES
A security deposit will be held on a credit card authorization to cover any damages or extra charges.
Please note that Center City Flats will take an imprint or photo of your credit card upon your arrival as deposit. The security deposit if not stated in the reservation will be no less than $200 USD for reservations of less than 28 days and $400.00 USD for any reservation period longer than 28 days. CCF may charge more than the security deposit amount if the damages are in excess amount of the security deposit. For properties rented in Medellin, Colombia there is a maximum utility (Known as EPM in Colombia) allowance of 400,000 pesos and any amount above this will be paid by the Client.
2.4. BEHAVIOUR
By this agreement Client agrees and takes responsibility for the correct and decent behavior of your party. You and your party agree to behave in a manner that shows respect to the property, surrounding properties, neighbors, property building, other occupants, and CCF staff. In the event that this requirement is violated, Center City Flats reserves the right to cancellation the reservation without refund. In the event that police or other authorities are called to help remove occupants or settle disputes, Guest will be liable for any costs associated with this and CCF has the right to demand this amount from Guest or charge this amount to Guest’s credit card. This amount may exceed the amount of the security deposit.
3. VALUABLES/PERSONAL PROPERTY
Valuables left unattended at the property are at the Client’s own risk. Neither Center City Flats nor the accommodation owners (nor their staff) are responsible for any loss.
3.1. INSURANCE
Travel insurance, Homeowners Insurance or other policies are available and may cover you for certain misfortunes, unexpected events and delays which might interrupt, delay or cancel your travel plans. The appropriate coverage should be purchased by the Client through a third party and is not available through CCF. CCF is not responsible for any type of insurance for the Client.
3.2. COMPLAINTS
Our representations of the properties are accurate to our knowledge and made in good faith. Center City Flats shall exert all reasonable efforts to meet the clients requirements during the term of this agreement but Center City Flats does not accept responsibility for issues out of its control such as the failure of the water supply, gas or electricity, though Center City Flats will endeavor to arrange for these problems to be solved at the earliest opportunity upon notification.
If you have any problem during your stay, please notify Center City Flats immediately. No claims against property will be considered after reservation period has ended.
If Client decides of own accord or will to vacate property without notifying CCF in advance, no claims will be considered unless Client was forced to vacate as a matter of emergency where as otherwise staying at property would have caused Client danger to health or life. Leaving apartment due to own illness or other issues of client or other occupant are non refundable. Early departure due to events non related to property emergency issues as stated above are non refundable.
3.3. RELEASE OF LIABILITY
The client agrees to waive and release Center City Flats, their officers, directors, employees, representatives agents, owners of the accommodation and volunteers from liability and responsibility, whatsoever, for any injury or loss of life which may occur to your party as a result of the tenancy and enjoyment of the accommodation and facilities including swimming pool or otherwise with the exception of gross negligence. The Client further agrees that this agreement shall be the governed and interpreted in accordance with the laws of Colombia for any claims against Center City Flats.
3.4. INFRINGEMENT OF LAWS OR REGULATIONS
In case any condition of this agreement infringes any applicable law or legally enforceable rule, said law or rule shall prevail, but only to the extent necessary to comply therewith, and the infringing provision shall be null and void to that extent, while the other provisions of this agreement shall remain in full force and effect; in which case the Parties shall then endeavor to replace any such infringing provision by mutually acceptable substitutes, in order that the balance of the agreement shall be unchanged to the extent permissible.
3.5. MISCELLANEOUS
• The Contract contains the terms and the conditions between the Client and Center City Flats. This Contract is entered into and valid upon payment by Client. The Client’s payment for the reservation is considered the Client’s and Client’s group, agreement to this contract and all terms listed.
• This contract validity is from the date of payment by the Client, considered as the date of the Client’s acceptance of the contract to the date of Client check-out or if applicable early departure from property. Certain terms of the contract may remain in effect beyond Client departure date if any of those terms of the contract have not been resolved.
• Any attempts by the Client to file a chargeback or dispute the credit card charge for the reservation, security deposit, or other fees or incidental charges, then CCF may add an additional fee no less than 20% of the disputed charge to the Client. The fee will be used for fighting the credit card dispute and any fees that CCF has incurred from it.
• This contract replaces and supersedes any Contract and/or agreement of the Parties concerning the period of this contract unless stated otherwise and signed by both Parties.
• Any modification of the present Contract must be signed by the Parties.
3.6. APPLICABLE LAW AND COMPETENT COURT
The present contract as well as the rights and the obligations of the Parties which ensue from it will be governed and interpreted according to Colombian Law
All terms of this contract or any part of a term of the contract which would be declared invalid, will be considered as separated from the rest of the terms of the contract which will remain valid and in effect.
Any dispute about the interpretation and/or about the application of this contract will be governed by the courts of Medellin, Colombia.
ACCEPTANCE OF CONTRACT/AGREEMENT
Client and/or holder of the credit card agree to all terms of this contract at time of purchase. With or without signature, the payment of the reservation is Client’s agreement to all terms of this contract.
Holder of the credit card used to book the accommodation must be present for the check-in. Upon arrival Client will need to present your credit card and passport for the rental purchased via our web site. The name on the passport must match the name on the credit card.
3 Bathrooms
